Guarantees and Warrantees

Quality Philosophy

A wealth of R&D, state-of-the-art production technology and strict quality control serves as a complete technological base, from which Panasonic Batteries is working to create a future of comfort. As batteries play an important role in many facets of society, parts of our lives depend on their quality.

By pursuing exceptional quality in every step of the production process, Panasonic Batteries aims to provide full customer satisfaction. Our fully automated production lines incorporate production facilities independently developed over many years, with a strong emphasis on quality control.
 

Counterfeit

Over the last five years counterfeit has become a real threat to the European Market. The European trade has seen a 1000% increase in the amount of counterfeited products coming into the European Union in the last five years.

In 2003, European customs seized 100 million counterfeited items compared to only 10 million in 1998. The Panasonic Batteries business regularly faces counterfeit products of mainly Chinese origin.

Recently, Panasonic has seen an increased import of counterfeit and look-alike (Panasonic) batteries in Europe. In addition to this being an illegal form of trade, other risks may occur such as brand image and loss sales risk (due to confusion with customers and low quality of these batteries), but also health and safety risks (some batteries being unsafe) and even public risks (banned substances in batteries which may be harmful to the environment).

Should you have questions or doubts about certain Panasonic or Panasonic look-alike products of which you believe they may not be original, feel free to contact us at counterfeit.batteries@eu.panasonic.com. Thank you.
 

Guarantees for batteries

If you're not completely satisfied with a Panasonic Energy product, contact us please.

All Panasonic batteries are guaranteed against defects in material and workmanship. Should any device be damaged by these batteries due to such defect, Panasonic Energy will repair or replace it (at Panasonic Energy's discretion) if it is sent with the batteries, postage prepaid to:

Panasonic Energy Europe
Brusselsesteenweg 502
1731 Zellik, Belgium
Tel.: +32 2 481 11 70
Fax: +32 2 466 76 49

Please be aware that any claim on batteries tends to have 3 possible causes:
- Production or manufacturing fault
- Improper, abnormal or reckless use (eg. wrong polarity)
- Appliance failure or bad design

Panasonic Energy claims the right to investigate each complaint. In order to make a detailed technical analysis about the exact reason of the failure, the batteries and the damaged appliance will be subjected to several test procedures.

In case this technical analysis proves the failure caused by a production or manufacturing fault at Panasonic, Panasonic Energy Europe commits itself to repair or replace the appliance. In all other cases repair or replacement is excluded (human mistake, defect of the appliance,...).
 

Warrantees for chargers

Panasonic Energy guarantees excellent quality products.For our total charger line-up, we offer a 5-year warranty against manufacturing or workmanship defaults.

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