About Panasonic

Recognizing our responsibility as industrialists, we pledge to bring safe, high quality products on the market.

Fully aware that humankind has a special responsibility to respect and preserve the delicate balance of nature, we pledge ourselves to the prudent, sustainable use of the Earth's resources and the protection of the natural environment both in the production, use and disposal phase of our products.

Quality Philosophy

By pursuing exceptional quality in every step of the production process, Panasonic Energy aims to provide full customer satisfaction. Our fully automated production lines incorporate production facilities independently developed over many years, with a strong emphasis on quality control.

If you are not completely satisfied with a Panasonic Energy product, contact us please:

Panasonic Energy Europe NV

Customer Care Department

Brusselsesteenweg 502

1731 Zellik, Belgium

Tel.: +32 2 481 11 70

Fax: +32 2 466 76 49

e-mail:

Batteries and quality

Please be aware that any claim on batteries tends to have 3 possible causes:

  • Production or manufacturing fault
  • Improper, abnormal or reckless use (eg. wrong polarity)
  • Appliance failure or bad design

Panasonic Energy claims the right to investigate each complaint. In order to make a detailed technical analysis about the exact reason of the failure, the batteries and the damaged appliance will be subjected to several test procedures.

In case this technical analysis proves that the failure is effectively caused by a defect in the product, Panasonic Energy commits itself to reimburse the damages directly incurred by such defect.

Counterfeit

Like any other major brand, Panasonic is faced from time to time with counterfeited or look-alike products.
Panasonic has a policy of taking proactive and reactive measures against such illegal trade, and is willing to investigate any suspicious goods found in the European marketplace.

Should you have questions or doubts about certain Panasonic or Panasonic look-alike products of which you believe they may not be original, feel free to contact us at counterfeit.batteries@eu.panasonic.com. Thank you.

Warranty for chargersPanasonic Energy guarantees offers for its total charger line-up a 5-year warranty against manufacturing or workmanship defaults.

Correct use of batteries and chargers

RESPECT POLARITY! Make sure to insert the batteries properly, following the symbols showing you the correct way to position the positive (+) and negative (-) ends of the batteries. Many cases with heating or leaking batteries find their origin in wrong polarity.

All batteries

Furthermore:

  • Batteries are best stored in a cool, dry place at normal room temperature. Remove batteries from devices that will be stored for extended periods.(> 6 weeks)
  • Don't dispose of batteries in a fire—they may rupture or leak.
  • Don't carry loose batteries in a pocket or purse with metal objects like coins, paper clips, etc. This will increase the risk to short-circuit the battery, generating high heat, internal pressure and eventually leakage.
  • Don't recharge a battery unless it is specifically marked "rechargeable." Attempting to recharge a normal battery could result in rupture or leakage.
  • Don't put batteries or battery-powered devices in hot places—elevated temperatures increase the self-discharge of batteries.
  • Don't mix old and new batteries, or mix different types or makes of batteries. This can cause rupture or leakage.
  • Don't give batteries to young children.

Special care for rechargeable batteries

  • Don't leave your rechargeable batteries discharged or unused for extended periods of time. To keep batteries fresh, charge them at least every 6-9 months. Remember to recharge your battery a few hours before you want to use them. (unless your have the low self discharge type).
  • Batteries get warm during charging and use – this is normal. As a precaution, Panasonic batteries and chargers are designed to protect against overheating. For longer life, charge your battery at room temperature.
  • Keep battery contact surfaces clean by gently rubbing with a clean pencil eraser or cloth. Rubbing alcohol helps clear dirt and residue. Dirty contact points are a primary source of charging problems.
  • Avoid any risk of short circuit (through damaged labels for example) because rechargeable batteries have a very low internal resistance which can lead to very high temperatures in case of short circuit.

Special care for button batteries – risk of ingestion

Panasonic Energy Europe has contributed to industry guidance for parents and the medical profession to ensure that parents have the necessary information to handle button/coin cells safely and to highlight the steps which medical professionals can take should an incident occur. see www.buttonbatterysafety.com

Chargers

Each Panasonic Charger comes with a detailed user manual.

Download here the corresponding user manual.

In production

In the past, Panasonic as a leading manufacturer of batteries has made great efforts to reduce a number of hazardous substances in batteries.

Already in 1985, Panasonic commenced a programme to remove mercury from alkaline batteries, as agreed within the European Portable Battery Industry (EPBA). At that time 1% by weight of mercury was added to these batteries and it was decided that mercury would be reduced in a series of steps to the level where no additions of mercury were made. At that time zinc carbon batteries also contained mercury but at a lower concentration of 0.1% and its removal too was incorporated within the programme. All general purpose batteries sold by EPBA members were mercury free from 1 January 1994. This initiative was undertaken as an entirely voluntary measure by battery producers and at an investment of more than €100 million.

Decline of Mercury in Alkaline Manganese Batteries

Today, mercury is no longer added in any of the Panasonic battery products. Moreover, Panasonic is the first manufacturer which is producing zinc carbon batteries in its Polish plant with no lead added in the production process.

Furthermore, Panasonic has been improving the performance of its batteries drastically over the last years, which results in less batteries (and natural resources) needed for the same amount of energy.

Finally, all of Panasonic’s battery manufacturing plants have the ISO-14001 certification for environmental management.

Waste product collection and recycling after use

Since 2008, there is European legislation in place which obliges all countries in Europe to ensure the collection and recycling of all batteries. In many of these countries, battery collection systems have been set up by the battery industry itself and Panasonic, as one of the leading battery manufacturers, has been instrumental in this process.

For a non-exhaustive list of battery collection systems in Europe, see http://www.eucobat.eu/about-us/members .

As a result, the amount of batteries collected has increased continuously and significantly in Europe.

In 2015, around 91.000 tonnes of spent batteries were collected in Europe (EEA + Switzerland). This corresponds to a collection rate of 41% of batteries put in the market (POM) across Europe, up from 25% in 2010! (source: EPBA)

Also for battery chargers, which are considered as WEEE (Waste of Electric and Electronic Equipment), and for which comparable collection systems have been set up in the various European countries, collection systems are in place to collect and recycle these appliances at end-of-life.

This is only possible through a combined effort by the consumers bringing in their spent batteries and chargers, and industry and authorities ensuring the safe and responsible treatment and recycling of batteries and chargers.

Panasonic Batteries therefore encourages the separate collection of spent Panasonic batteries and chargers: do not throw such products in the dustbin but use the available take-back systems to return them, in order to have them properly recycled.

Indeed, many of the components of these products can be recycled, avoiding the release of hazardous substances to the environment and, in addition, providing valuable materials to important products and production processes in Europe!

Battery and appliance (charger) recycling technologies are widely available throughout Europe and are bound by applicable legal requirements in terms of safety, minimum content to be recycled etc… You will be supporting a cleaner environment when bringing back your products!