Frequently Asked Questions

Following Q&A will teach you everything you wanted to know about batteries and how to optimize the usage.
Batteries will become unfit to use after they’ve been in the water. Usually however, a battery won’t leak inside the washing machine thanks to the safety valve - so chances of your textile being affected are minimal.
This should be avoided at any time. When the battery has been in a washing machine, it is no longer fit to use. Please dispose of this battery.
As zinc air hearing aid batteries operate differently than other batteries they have different characteristics. In winter, rooms may be drier, warmer or badly ventilated. These effects can disturb the performance of your batteries.
Whereas some size change is perfectly normal, it should not be overly pronounced. If so, replace the battery immediately. A bulging coin battery may lead to device malfunction and even short-circuiting.
Mixing batteries causes an imbalance in the energy flow. Some batteries will overcompensate this by discharging faster than usual - greatly reducing their lifespan.
A battery is a chemical product which produces electricity by chemical reactions at its inside. These reactions and its inside materials do deteriorate over time. If you start using it within that period, the battery will operate normally and maintain the specified performance.
Turn off the device and remove the battery immediately. Remove the remaining leakage using a cotton swab. Avoid skin contact at all times.
Yes. All batteries have an expiration date, beyond which their performance decreases.
Perhaps you are using a different battery type. Zinc carbon will perform otherwise compared to alkaline, for example.
You’re always allowed to board the plane with your hearing aid batteries in the device. For regulations on bringing spare hearing aid batteries, please consider contacting your airline.