Frequently Asked Questions

Following Q&A will teach you everything you wanted to know about batteries and how to optimize the usage.
Mixing batteries causes an imbalance in the energy flow. Some batteries will overcompensate this by discharging faster than usual - greatly reducing their lifespan.
This is a guarantee that no mercury is added during production.
Please store your batteries in dry conditions, and avoid high temperatures and direct sunlight.
This should be avoided at any time. When the battery has been in a washing machine, it is no longer fit to use. Please dispose of this battery.
Due to chemical reactions inside most batteries, the stored charge of the batteries is reduced little by little. This phenomenon is called self-discharge.
There are some best cases to keep stored batteries in best shape: store them in their original packaging, never mix up different batteries and store them at room temperature or in a cool environment.
You’re always allowed to board the plane with your hearing aid batteries in the device. For regulations on bringing spare hearing aid batteries, please consider contacting your airline.
Once a seal is peeled off, the battery starts ‘breathing’ and therefore gives of energy, even if it’s not used in a hearing aid. The battery therefore won’t last until the expiry date if the seal is removed.
There can be several reasons why the appliance doesn't work. The battery can be wrongly inserted in the battery compartment, there can be a bad connection between the battery and the compartment connection terminal or it is possible the appliance does not work properly.
Battery leakage can be caused by various problems. Read on to learn more.

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