Frequently Asked Questions

Following Q&A will teach you everything you wanted to know about batteries and how to optimize the usage.
If service time has reduced to half of its initial capacity or if charging time never seems to complete, it’s probably time to replace the battery.
Yes. All batteries have an expiration date, beyond which their performance decreases.
Panasonic does not produce or sell 12V batteries like A27, 27A, G27A, MN27 or bi09 of other manufacturers.
Make sure you measure the correct way: connect the poles to their corresponding measuring ends.
You’re always allowed to board the plane with your hearing aid batteries in the device. For regulations on bringing spare hearing aid batteries, please consider contacting your airline.
As new energy flows into your battery, some heat is perfectly fine. If you notice the battery or charger becomes too hot to touch, cease the charging process immediately.
Avoid contact with the substance at all times. Place the batteries into a plastic bag before recycling them. Clean out the battery holder with a dry cotton swab. In case of contact, wash your hands thoroughly with soap and water.
Battery leakage is caused by forcefully discharging, short-circuiting, or the safety valve releasing excess gas from inside the cell.
Change the batteries as soon as the device starts malfunctioning. Remove the batteries if you plan on not using the device for a longer period of time.
When replacing a coin battery, make sure you do the following: insert it the correct way, with plus and minus poles touching the right terminals; use the right coin battery size; avoid dirt or any other substances obstructing proper contact; carefully insert the coin, not putting stress on it as you’re closing up the holder.