Frequently Asked Questions

Following Q&A will teach you everything you wanted to know about batteries and how to optimize the usage.
Make sure you measure the correct way: connect the poles to their corresponding measuring ends.
There can be several reasons why the appliance doesn't work. The battery can be wrongly inserted in the battery compartment, there can be a bad connection between the battery and the compartment connection terminal or it is possible the appliance does not work properly.
Don’t charge an alkaline or zinc-carbon battery, they are not designed to be charged.
As new energy flows into your battery, some heat is perfectly fine. If you notice the battery or charger becomes too hot to touch, cease the charging process immediately.
Turn off the device and remove the battery immediately. Remove the remaining leakage using a cotton swab. Avoid skin contact at all times.
Batteries will become unfit to use after they’ve been in the water. Usually however, a battery won’t leak inside the washing machine thanks to the safety valve - so chances of your textile being affected are minimal.
Always insert batteries with the poles in the correct direction. Not doing so will lead to a short circuit.
It’s possible, yes. But we can never guarantee perfect functionality - so we recommend charging your Panasonic batteries with a Panasonic or eneloop charger.
If service time has reduced to half of its initial capacity or if charging time never seems to complete, it’s probably time to replace the battery.
Panasonic does not produce or sell 12V batteries like A27, 27A, G27A, MN27 or bi09 of other manufacturers.

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