Frequently Asked Questions

Following Q&A will teach you everything you wanted to know about batteries and how to optimize the usage.
If service time has reduced to half of its initial capacity or if charging time never seems to complete, it’s probably time to replace the battery.
Batteries are best stored at room temperature. Extreme heat or cold can significantly reduce battery life.
The smart charge function on chargers checks the charging conditions of the batteries, the temperatures of both the batteries and the charger, etc. This allows the charger to individually charge each battery under the best conditions. This function shortens the charging time by 5% compared to the chargers without such function.
Mixing batteries causes an imbalance in the energy flow. Some batteries will overcompensate this by discharging faster than usual - greatly reducing their lifespan.
Yes. All batteries have an expiration date, beyond which their performance decreases.
Avoid contact with the substance at all times. Place the batteries into a plastic bag before recycling them. Clean out the battery holder with a dry cotton swab. In case of contact, wash your hands thoroughly with soap and water.
A battery is a chemical product which produces electricity by chemical reactions at its inside. These reactions and its inside materials do deteriorate over time. If you start using it within that period, the battery will operate normally and maintain the specified performance.
Turn off the device and remove the battery immediately. Remove the remaining leakage using a cotton swab. Avoid skin contact at all times.
This should be avoided at any time. When the battery has been in a washing machine, it is no longer fit to use. Please dispose of this battery.
While leakage is rare, it may still occur if the battery is used incorrectly. Leakage is usually caused by leaving the battery in an unused device or short-circuiting.