Frequently Asked Questions

Following Q&A will teach you everything you wanted to know about batteries and how to optimize the usage.
They do. We guarantuee performance for up to three years after production. After this we cannot guarantee the battery will perform as well as it’s supposed to.
By recycling your batteries, you actively help reduce landfill waste. Up to 90% of the materials in Panasonic batteries can be reused to make new batteries or processed in other industries.
Replace your battery as soon as your hearing aid no longer functions properly. If this happens unusually soon, consider checking if contact between the battery and the terminals inside is faulty.
No. All Panasonic rechargeable batteries come pre-charged. However, due to changes in conditions and temperature during transportation, some discharge may have occurred - meaning the battery may not be at full capacity when you take them out of the package.
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Any minor difference in the batteries will cause either batteries to overcompensate and to deplete faster.
Never throw batteries in the trash. All batteries, including Panasonic hearing aid batteries, can and should be recycled.
When inserting a battery, make sure you do the following: insert it the correct way, with plus and minus poles touching the right terminals; use the right coin battery size; avoid dirt or any other substances obstructing proper contact; carefully insert it, not putting stress on it as you’re closing up the holder. Makes sure it makes contact with the terminals.
Zinc carbon batteries are more commonly used in low-drain devices, whereas the Panasonic alkaline range spans the entire appliance spectrum: from low- to high-drain.
There can be several reasons why the appliance doesn't work. The battery can be wrongly inserted in the battery compartment, there can be a bad connection between the battery and the compartment connection terminal or it is possible the appliance does not work properly.

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