Frequently Asked Questions

Following Q&A will teach you everything you wanted to know about batteries and how to optimize the usage.
Panasonic does not produce or sell 12V batteries like A27, 27A, G27A, MN27 or bi09 of other manufacturers.
You can, but they’ll perform best in medium- to high-drain devices.
Any minor difference in the batteries will cause either batteries to overcompensate and to deplete faster.
Replace all batteries at the same time. Do not mix old and new batteries. Use batteries from the same brand, type and expiry date too.
The smart charge function on chargers checks the charging conditions of the batteries, the temperatures of both the batteries and the charger, etc. This allows the charger to individually charge each battery under the best conditions. This function shortens the charging time by 5% compared to the chargers without such function.
It is not recommended as this could lead to over-discharging the batteries, which is one of the main causes of shortening the service life of your batteries.
For best performance, always try to keep the battery’s energy level above 30% of its total capacity. Also: always use batteries of the same type and expiry date together.
Immediately head to the nearest emergency room. Avoid drinking or eating before a doctor has provided a decent diagnosis.
The ideal temperature for our primary batteries is between 5°C up to 45°C. 
Operating times may vary depending on the conditions in which you use your hearing aid. The most common cause is not letting it breathe after you take off the seal. Ensure at least 60 seconds of air flow before inserting it into the hearing aid.

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